Buku Quality Assurance : Quality (5th edition)

Editorial Reviews

Product Description

Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety. For people who apply quality assurance tools and techniques to their day-to-day work activities.

From the Publisher

Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

Quality, productivity, costs, and safety.  Can you think of any organization that wouldn’t want to make improvements in these areas?  Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.  Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.  The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.  Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.

The fifth edition of this text takes a global approach to quality.  It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.  Changes include: 

• One company’s quality experiences woven throughout each chapter
• Real Tools for Real Life examples in each chapter
• Service industry examples, problems, and cases
• Failure modes and effects analysis
• Multi-vari analysis
• End pages formula reference sheets
• Enhanced examples
• Revised chapter topic coverage
• Improved explanations

Buku Quality Assurance : Statistical Techniques in Business and Economics with Student CD

Editorial Reviews

Product Description

Lind/14e is a perennial market best seller due to its comprehensive coverage of statistical concepts and methods delivered in a student friendly, step-by-step format. The text presents concepts clearly and succinctly with a conversational writing style. All statistical concepts are illustrated with solved applied examples immediately upon introduction. Self reviews and exercises for each section, and review sections for groups of chapters also support the student learning steps. Modern computing applications (Excel, Minitab, and MegaStat for Excel) are introduced, and the text maintains a focus on presenting statistics concepts as applied to business. The fourteenth edition continues as a 'students' text with increased emphasis on interpretation of data and results.

About the Author

Douglas A. Lind is now an adjunct professor at Coastal Carolina University. He earned his Ph.D. and an MBA from The University of Toledo and a Bachelor of Science in Business from Bowling Green State University. Dr. Lind is the co-author with the late Robert D. Mason and William G. Marchal of Statistical Techniques in Business and Economics and Basic Statistics for Business and Economics published by Irwin/McGraw-Hill and Statistics: An Introduction published by Duxbury. In addition he has written Study Guides to be used with these texts. Dr. Lind has more than 25 years of college teaching experience. This includes teaching statistics at the introductory, intermediate, and advanced undergraduate level, as well as graduate courses in statistics and research methods. He is a past recipient of the Tony DeJute Outstanding Teacher award. This award is given annually by the College of Business to the outstanding teacher in the College. He is active in both consulting and community service in Northwest Ohio. He has consulted with such national firms as Ford Motor Company, Key Bank, National City Bank, and the former Sheller Globe. Regional consulting includes work with The Toledo Hospital, St. Vincent Mercy Medical Center, and the Toledo Community Oncology Program. He has served the community of Perrysburg, Ohio as a member of volunteer committees for the city and the school system. This includes his most avid avocation, coaching high school baseball, having served as a volunteer coach for more than 12 years. His professional memberships include The American Statistical Association, Decision Sciences, and The Textbook Author's Association.

William G. Marchal is Professor of Information Systems and Operations Management at The University of Toledo College of Business Administration. He received his B.S. degree in Mathematics from The University of Dayton, an M.A. in Mathematics from The Catholic University of America, and his D. Sc. in Operations Research from The George Washington University. Dr. Marchal has held visiting appointments at The University of Michigan and George Mason University. He has also worked at the Executive Office of the District of Columbia government, the George Washington University Institute for Management Science, and the U.S. Army Chemical Research & Development Center. Dr. Marchal is co-author with the late Robert D. Mason and Douglas A. Lind of three textbooks: Statistics: An Introduction; Statistical Techniques in Business & Economics; and Basic Statistics for Business & Economics. His research on stochastic models focuses on applications to waiting line models. Dr. Marchal has made paper presentations at meetings of professional societies, referred papers for journals and served as an associate editor of Naval Research Logistics. Published articles appear in the journals: Communications in Statistics, INFORMS, Journal on Computing, IIE Transactions, Interfaces, Operations Research, The Annals of Operations Research, AIIE Transactions and The Journal of Applied Probability.

Samuel Wathen is a Professor in the E. Craig Wall Sr. College of Business Administration at Coastal Carolina University. He earned his Ph.D. in Business Administration from the University of Minnesota, a M.B.A. from Oklahoma State University, a M.S. in Forest Biometrics from Virginia Polytechnic Institute and State University, and a B.S. in Forestry from the University of Illinois. Dr. Wathen's research interests include applied statistics, teaching methods, and manufacturing and service process design. He has published articles in the International Journal of Operations and Production Management, National Productivity Review, International Journal of Service Industry Management, and the Journal of Workplace Learning: Employee Counseling Today. Dr. Wathen has 14 years of teaching experience. This includes introductory statistics, decision analysis, operations management, materials management, and service operations management. His experience spans both graduate and undergraduate programs. He attended a Master Teaching seminar held at Georgia State University that offered concepts and techniques to improve course design, course delivery, exam construction, student involvement, and many other aspects of teaching.

Buku Quality Assurance : Quality Management Essentials

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Editorial Reviews

Review

"Written in a simple, easy to read style, this book will appeal to those who are serious about the value-add of a quality management system. The book consists of seven sections presented in a logical and progressive order, with informative chapter summaries."

Paul Harding Managing Director SAQI, e-Quality Edge South Africa

Book Description

Get to the heart of quality management fast with best-selling quality author David Hoyle

Product Description

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.

Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.

* Get to grips with Quality Management quickly and understand how to apply the principles to achieve success in the most simple to complex situations
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization

About the Author

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Quality Assurance Book : Quality Software Management

Editorial Reviews

"This is one of those landmark books that comes along at the right time and addresses the right set of issues." -- Shel Siegel, CASE Trends

"Weinberg addresses more clearly the form and essence of quality that we software people worry about." -- Ed Yourdon, American Programmer

Product Description

In this first volume of the Quality Software Management series, Gerald M. Weinberg tackles the first requirement for developing quality software: learning to think correctly -- about problems, solutions, and quality itself. Guidelines on management are introduced to stimulate the kind of thinking needed.