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Editorial Reviews
Review
"Written in a simple, easy to read style, this book will appeal to
those who are serious about the value-add of a quality management
system. The book consists of seven sections presented in a logical and
progressive order, with informative chapter summaries."
Paul Harding Managing Director SAQI, e-Quality Edge South Africa
Paul Harding Managing Director SAQI, e-Quality Edge South Africa
Book Description
Get to the heart of quality management fast with best-selling quality author David Hoyle
Product Description
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
* Get to grips with Quality Management quickly and understand how to apply the principles to achieve success in the most simple to complex situations
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
* Get to grips with Quality Management quickly and understand how to apply the principles to achieve success in the most simple to complex situations
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization
About the Author
David Hoyle is an international management consultant with over 30
years' experience in quality management. He has held senior positions in
quality management with British Aerospace and Ferranti International
and worked with such companies as General Motors, the UK Civil Aviation
Authority and Bell Atlantic on their quality improvement programmes. As
well as delivering quality management and auditor training courses
throughout the world, he has participated in various industry councils
and committees, including the Institute of Quality Assurance.
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