Editorial Reviews
Product Description
Filled with a wide-range of industry examples,
this book takes an applied approach that teaches the “why and how”
behind quality assurance and statistical process control. Each chapter
includes abundant case studies that show how quality tools and
techniques can be combined to resolve real customer issues. This edition
offers a more global view and includes at least one service industry
example per chapter. Expanded treatment is also given to multi-vari
analysis and failure modes and effects analysis. With its combination of
clear techniques and real-world illustrations, it shows explicitly how
quality tools can be used to improve outputs, productivity, costs and
safety. For people who apply quality assurance tools and techniques to their day-to-day work activities.
From the Publisher
Exposing students to a wide variety of topics within quality
assurance, this text emphasizes the understanding, use, and
interpretation of statistical process control principles, concepts, and
results throughout the problem-solving process. It uses comprehensive,
in-depth examples and case studies from a variety of industries to
highlight the complexities of statistical analysis and control chart
interpretation. Accompanying computer software allows students to work
interactively with the extensive example problems, chapter-end problems,
and case studies.
--This text refers to an out of print or unavailable edition of this title.
From the Back Cover
Quality, productivity, costs, and safety. Can
you think of any organization that wouldn’t want to make improvements
in these areas? Quality principles, tools, and techniques support
organizational improvement. This text provides clear explanations of
popular quality tools and techniques. Through the use of insightful
case studies, plentiful illustrations, and subject matter relevant to
the challenges faces in today’s global economy, readers of this text can
learn the basics of process improvement. The examples, cases, and
problems are based on the real-life experiences of people who apply
quality assurance tools and techniques to their day-to-day work
activities. Contributors represent a wide cross-section of industries,
including utilities, transportation, hospitals, logistics, manufacturing
and government.
The
fifth edition of this text takes a global approach to quality. It
includes new graphs, charts, topics, features, problems, examples,
cases, all of which have been created to enhance the text you’ve enjoyed
using. Changes include:
- One company’s quality experiences woven throughout each chapter
- Real Tools for Real Life examples in each chapter
- Service industry examples, problems, and cases
- Failure modes and effects analysis
- Multi-vari analysis
- End pages formula reference sheets
- Enhanced examples
- Revised chapter topic coverage
- Improved explanations
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